Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at kaurgillpawan12@gmail.com. Please note that returns will need to be sent to the following address: (We will provide you in an email.)
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at kaurgillpawan12@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items (like % off, 10%, 15%, etc.) or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 10-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 10 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kaurgillpawan12@gmail.com.

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

• A clear unboxing video is required—you must record a video of yourself opening the sealed package showing the item inside. You do not need to show your face. Without this video, we cannot process any return or damage claim.

To start a return, you can contact us at kaurgillpawan12@gmail.com. Please note that returns will need to be sent to the address (I will provide it to you in email)
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
*Include your order number and unboxing video. We will review your request and respond within 48 hours.
You can always contact us for any return question at kaurgillpawan12@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. 

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with your unboxing video as proof. We will make it right at no extra cost to you.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 10-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 10 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

• A clear unboxing video is required—you must record a video of yourself opening the sealed package showing the item inside. You do not need to show your face. Without this video, we cannot process any return or damage claim.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kaurgillpawan12@gmail.com.

INTERNATIONAL RETURNS
For international orders (outside Canada):
Customers are responsible for return shipping costs.
Returns may take longer to process due to international shipping times.
Customs duties paid on the original order are nonrefundable.
We recommend using tracked shipping for returns.